Our Quality Story

Our mission is clear; to provide the highest quality of emotional, physical and spiritual support with compassion and respect. Quality is always on our minds. In keeping with regulations and best practices, HCP measures the quality of our programs through third-party administered caregiver surveys. The agency we have engaged for this purpose is called Deyta Analytics HEALTHCAREfirst.

Two symptoms, pain and dyspnea (shortness of breath) are the most common for patients at the end of life. Given that, HCP closely monitors our effectiveness at screening and treating these symptoms in our patient population. Here are our 2017 year-to-date quality scores through the end of October:

Deyta National Average
HCP

Pain Screening on Initial Assessment

95.5%
97.8%

Dyspnea Screening on Initial Assessment

98.2%
100%

Pain Assessment within 1 Day of Screening Positive for Pain

85.3%
97.6%

Dyspnea Treatment Received (or Declined) Within 1 Day of Screening Positive for Dyspnea

96.7%
97.7%



Deyta Analytics HEALTHCAREfirst also administers the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey which asks family members to report on and evaluate their experiences with HCP. Here are our 2017 year-to-date quality scores through the end of October.

Deyta National Average
HCP


Rating of Patient Care

84.7%
87.5%

Would Recommend this Hospice

81%
85.2%

Hospice Team Communications

81%
85.2%

Getting Timely Care

76.8%
83.8%

Treating Family Members with Respect

91%
93.7%

Getting Emotional & Religious Support

92.4%
96.4%

Getting Help with Symptoms

75.6%
80.1%

Getting Hospice Care Training

71.7%
75.4%
2016 Annual Report