For the second consecutive year, Hospice of Central PA has been named a 2023 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a Medicare-approved vendor for administering the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate Hospice of Central PA on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
This prestigious annual review recognizes hospices that continuously provide the highest level of quality care as measured from the caregiver’s point of view. The awards are an exclusive recognition for hospices that have selected HEALTHCAREfirst as their hospice survey partner.
“This recognition tells us that our patients and families experience reflects our team’s commitment to providing high-quality care,” said Gil Brown, HCP’s President and CEO. “We all take pride in this achievement.”
Hospice Honors acknowledges high performing agencies by analyzing the performance of the CAHPS hospice quality measures.
“The ratings are based on results from family caregiver experience surveys which ask about quality in areas such as communication with family, help for pain and symptoms, and emotional and spiritual support,” said Brown. “We are pleased that HCP maintains ratings that meet or exceed the state and national averages.
Founded in 1979, Hospice of Central PA (HCP) is the first hospice organization in our region to care for patients at the end of life. HCP’s mission is to provide the highest quality of emotional, physical and spiritual support with compassion and respect. For more information about Hospice of Central PA, visit hospiceofcentralpa.org. To learn more about the HEALTHCAREfirst Hospice Honors program, visit healthcarefirst.com.