A Message From Our CEO
I’m pleased to share our 2019 Annual Report with you. This document profiles HCP’s work in the community and its accomplishments for the most recent calendar and fiscalyear. As we know too well, the world has changed in many ways since the end of 2019. The arrival of COVID-19 in our community has made the need for quality end-of-life care more urgent than ever.
We can’t thank you enough for your continued support of HCP and our mission to provide the highest quality hospice and palliative care in Central Pennsylvania. Because of your support, we have been able to respond quickly to the current public health emergency by creating a specialized COVID-19 Care Team and secure much needed personal protective equipment (PPE) for all staff. They are doing remarkable work which makes us proud!
In 2019 we continued our dual focus on caring for our patients and families, as well as the health of our organization. During this period we were happy to be reaccredited by The Joint Commission, the gold standard for quality in health care, for another three years. Our patient/family satisfaction scores kept us in a market leader position for quality measures. We also brought hospice care to more patients than we had in prior years and served more families through Levos Supportive Care, our outpatient palliative care program.
With your support we can continue to bring the gift of hospice care to patients and families without regard to financial circumstances. Thank you for all you do to
make this good work possible!
Chief Executive OfficerView the 2019 Annual Report