About Levos Care
Levos Service Care Program
Levos serves as an adjunct home-based service for those who are seriously ill, but not wanting hospice care at present. Levos staff, primarily the Patient Care Guide, can help patients and families evaluate the benefits they are receiving from curative care against the burdens of that care. The program is designed to help the patient and family make informed treatment choices and coordinate the efforts of all the treating providers in concert with patient and family wishes.
Patient-Centered Goals of Care and Care Planning
The goal of patient-centered health care is to empower patients to become active participants in their care. This planning process allows for a full discussion of the patient’s condition, symptom care and prognosis. A time and place that works for the patient and those important to him/her will be identified. If special linguistic or cultural accommodations are needed, they will be provided.
The written plan of care that results from this discussion enables the patient and family to not only direct their care, but ensure that their wishes for treatment are reflected properly. When completed, the patient’s wishes are shared with all other healthcare providers. A common theme throughout care planning and goals of care discussions will be weighing the benefits the patient is receiving from curative treatment against the burdens of curative treatment. A discussion on this topic is an important component of informed decision making by the patient and family.
A shared decision-making model
Levos Service Care strives for and promotes shared decision making. This is a process in which patients, families and clinicians work together to make decisions about which treatments are best for the patient. The role of Levos staff and clinicians in this process is to listen to and clarify the wishes of the patient and help to inform the patients decisions regarding future tests, treatments and care plans. The clinical staff offers a point of view and information that is based on clinical evidence that balances the benefits and burdens of the treatment choices available to the patient.
Facilitate healthcare transitions
Changes in health care settings, such as going from the hospital to home, can be a confusing time for the patient and family. Discharge instructions may be confusing or may conflict with the information you received from other providers. The Patient Care Guide can assist with resolving confusion over which medications to take and can communicate with and update your primary care and specialist providers who may be unaware of a hospitalization. These steps can help to make your transition home more successful and reduce the chances of re-hospitalization.
Coordinate services across the spectrum of care chosen by the patient.
Levos patients will have more complex health care needs and require more intensive support from a wide variety of providers and caregivers. The Patient Care Guide, a hallmark of the Levos program, will help patients “navigate” the healthcare system. This means that the Patient Care Guide will help you access appropriate and timely care, find doctors, review treatment and care options, in some cases, accompany patients and families to visits. In short, the Patient Care Guide serves as the coach and quarterback of the health care team.